Paris (France) July 22, 2021
Atos right now announces that it will give a Following-Era International Worker Encounter to EY, one of the largest global professional products and services organizations. The 7+ 12 months contract will see Atos personalize and enhance the IT encounter for additional than 300,000 EY folks by its Proactive Encounter Centre, a crew of devoted experts, supported by innovative tooling and processes, driving toward the highest concentrations of proactive, pre-emptive and automated employee encounter noticed in the sector to day. This new contract reinforces Atos’ position as a main enabler in the new frontier of perform and employee encounter.
The evolution to a ‘Next-Generation’ employee encounter is a expansion area in the marketplace, pushed by new frictionless perform designs and the new generation of digitally-savvy staff that anticipate the similar degree of digital flexibility at perform wherever they are.
Proactive Encounter Centre
Atos’ Proactive Encounter Centre is created to intelligently support all employee demands by providing an integrated omni-channel encounter with personalised and contextualised support. Workers will be in a position to quickly access self-assistance and virtual guidance by automated and self-discovering AI chatbots. Critically, support will be personalized to employees’ specific demands and choices, working with sentiment assessment to be certain the very best doable encounter is received. As a end result of this staff will encounter significantly less disruption to their Digital products and services, with most of the requests remaining fulfilled instantly and straight away.
A devoted crew of facts experts, sentiment and journey analysts, as properly as experts in multiple spots this kind of as AI, understanding, organizational change management, digital adoption, and employee engagement, will perform collectively in genuine-time to react to sentiment suggestions and enhance the employee encounter. Atos’ facts analysts will keep track of and have an understanding of trends about time to constantly enhance the over-all services encounter, and to identify, handle and eventually lower contact volume.
“Each day, 300,000 EY folks are supporting businesses and governments to assistance fix their toughest issues as section of the EY reason to establish a far better working planet. We are centered on supplying EY folks with revolutionary applications, like these from Atos to assistance them in supplying fantastic products and services to purchasers,” stated Steve Krouskos, EY International Controlling Husband or wife – Company Enablement. “We are on the lookout ahead to deploying this agile and responsive alternative, working with transformational initiatives and new-generation technologies, so we can drive enhanced client and folks ordeals.”
“We are fired up about supporting EY to make the change to a extremely personalised, proactive and automated ‘care’ model, which places EY folks at the middle, demonstrating once once more our leadership position in the new frontier of perform and engaged employee encounter.” stated Elie Girard, CEO at Atos.
Leveraging its recognized expertise in Digital Workplace Products and services[one], and as section of its Engaged Worker Encounter initiative, Atos will give a Following-Era global Provider for EY folks across additional than a hundred and fifty nations. This will offer an anywhere, whenever care encounter from any gadget, to give a additional efficient services to staff even though enabling amplified productivity.
Obtain the press launch in PDF
Further information and facts about Engaged Worker Encounter:
To uncover out additional about Engaged Worker Encounter, hear to Elie Girard in Atos’ Engaged Worker Encounter celebration here.
To uncover out additional about Atos’ vision for the upcoming of perform, read through the ‘Digital Eyesight for Engaged Worker Encounter (EX)’
Atos is a global leader in digital transformation with 105,000 staff and yearly profits of about € eleven billion. European quantity one in cybersecurity, cloud and superior-general performance computing, the Team provides personalized close-to-close alternatives for all industries in 71 nations. A pioneer in decarbonization products and services and solutions, Atos is dedicated to a protected and decarbonized digital for its purchasers. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris inventory index.
The reason of Atos is to assistance layout the upcoming of the information and facts space. Its expertise and products and services support the progress of understanding, education and learning and exploration in a multicultural method and lead to the progress of scientific and technological excellence. Throughout the planet, the Team permits its buyers and staff, and customers of societies at significant to live, perform and produce sustainably, in a safe and sound and protected information and facts space. www.atos.net
Press get hold of:
Laura Fau | [email protected] | +33 six seventy three 64 04 eighteen | @laurajanefau
[one] Atos is recognized as a leader in Digital Workplace Products and services by main analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.
 Engaged Worker Encounter encompasses the most current applications and technologies, consulting capabilities, and new and present partnerships with main experts in the discipline, all underpinned by crystal clear decarbonization aims. It is the most complete intersectional established of products and services on the industry right now and the only one which combines each standard Digital Workplace alternatives with Worker Encounter products and services.