KLAS: Teladoc, Epic report widest breadth of telehealth capabilities

In a new report analyzing the promptly evolving telehealth landscape, KLAS located that vendors self-claimed

In a new report analyzing the promptly evolving telehealth landscape, KLAS located that vendors self-claimed a huge array of capabilities – and it observed that different organizations can fulfill different customers’ desires.

KLAS also located various ranges of self-claimed consumer adoption of vendors’ equipment across 4 widespread telehealth situations.  

“To help health care companies speedily comprehend the breadth of vendors’ telehealth choices, KLAS has created a framework – or ecosystem – intended to guidebook companies to vendors who can accommodate their precise treatment forms, use situations, and complex needs,” according to the report.  

WHY IT Issues  

KLAS located that, potentially unsurprisingly, virtual treatment system vendors claimed the broadest capacity sets pertaining to shipping, entrance-conclude technologies and connectivity, workflow and articles, and integration.  

Teladoc Well being scored optimum of any of the involved vendors for full capabilities offered, despite the fact that closer to the common for consumer adoption rates.   

“Teladoc Well being reviews customers most usually adopt capabilities for tele-specialty consults, and a bulk also do scheduled and on-demand visits,” stated KLAS scientists. 

“Teladoc’s featuring stands out for its entrance-conclude technologies, particularly the components,” they add.  

Amwell, in the meantime, claimed a bigger adoption amount (specifically for entrance-conclude technologies and conversation), but less capabilities.  

And Caregility, which received a Most effective in KLAS award this calendar year, “reviews deep adoption for scheduled and on-demand visits as well as tele-specialty consultations,” stated KLAS.  

“Their capacity established is extra limited than those of extra very long-standing vendors, specifically pertaining to treatment shipping and workflows, the place Caregility nutritional supplements with numerous 3rd-get together partnerships,” the report stated.

When it comes to digital health history-centric virtual treatment, Epic self-claimed the finest breadth of capabilities and optimum consumer adoption.

KLAS also observed “amazingly wide capabilities” from distant affected person checking vendors, particularly Well being Restoration Remedies – specifically when it came to movie visits.  

And when it comes to movie conferencing platforms, KLAS states Doxy.me “stands out” for administrative workflows.  

“They report integration with most EMR vendors, though in preceding analysis, customers have observed integration struggles,” scientists stated.  

THE Larger Craze  

The COVID-19 crisis triggered a push towards telehealth solutions, which include from organizations that experienced not formerly offered virtual treatment.

Now, demand for telemedicine on the affected person facet has slowed somewhat. But sector desire is continuing apace – with numerous big players, such as Amazon, throwing their hat into the proverbial ring. 

ON THE History  

“The COVID-19 pandemic greatly accelerated health care shipping organizations’ adoption of telehealth and virtual treatment technologies,” stated KLAS scientists. “As these companies scrambled to fulfill the immediate demand, they speedily implemented methods that usually necessary number of assets and satisfied targeted desires.

“At the same time,” they stated, “vendors speedily pivoted to possibly develop devoted telehealth items or add telehealth capabilities to present choices, building a sea of choices.”


Kat Jercich is senior editor of Health care IT News.
Twitter: @kjercich
E-mail: [email protected]
Health care IT News is a HIMSS Media publication.